Support

Account

How do I keep my progress, or move to a new phone?

Save your account with Sign in with Apple: in the lobby, tap your player card to open your PROFILE, then SIGN IN WITH APPLE. On the new phone, install the game, open PROFILE, sign in with the same Apple ID and choose SWITCH. Your level, credits, diamonds and weapons come with you.

I lost my progress.

A guest account lives only on the phone it was made on. On iPhone it comes back if you delete and reinstall the game on that same phone, but it can't move to another phone. If you saved it with Apple, sign in again from PROFILE. If not, email us your old player name and roughly when you last played, and we'll see what we can do.

How do I delete my account?

In the lobby, tap your player card to open PROFILE, then tap DELETE ACCOUNT twice. This removes your account, progress, items, friends and diagnostics for good. If you can't open the game any more, email us from the email you'd like us to reply to, with your player name, and we'll delete it for you.

How do I change my name?

PROFILE, then CHANGE NAME. The first change is free; after that it costs diamonds and you can change it once every 7 days.

Playing

The game won't connect.

Check your internet connection and try switching between Wi-Fi and mobile data. If the game says UPDATE REQUIRED, update it from the App Store: online play needs the latest version.

The game is slow or my phone gets hot.

Close other apps and turn off Low Power Mode. The game needs an iPhone with iOS 15 or later. Tell us your phone model. The game also sends us frame-rate figures from each match (see the Privacy Policy), so we can make it run better.

How do I report a player or an offensive name?

Email us the player's name, the time of the match and what happened. Offensive names are also blocked automatically.

Purchases

Refunds

Payments go through Apple, so refunds are requested from Apple at reportaproblem.apple.com.

Do I need to sign in to buy diamonds?

No, but we recommend it. Diamonds belong to your account: as a guest they stay on your phone (even if you reinstall the game there), and with Sign in with Apple they come with you to a new phone too. Before your first purchase the game offers the sign-in; it takes one tap and we don't get your name or email. You can also choose BUY AS GUEST.

I bought diamonds but didn't get them.

Restart the game while connected to the internet. If they still haven't arrived, email us your player name and the date and time of the purchase from your Apple receipt. Never send us card details.